Directly Fitness Web Store Policy

Web Policies and Procedures:

PACKING:

All orders will be packed to Directly Fitness specifications regarding tape, filler, and box size/quantity. Orders will be packed in unmarked boxes.

RETURNS POLICY:

If you desire to return a product please contact Directly Fitness with the following information:

• Invoice number
• Product description, item # and quantity
• Dates of purchase ( all returns must be must be within 60 days of purchase)
• Reason for return (damage, incorrect, customer error end user, etc.)

Directly Fitness receives the above four items it will issue an RA#. Such RA# will be provided within 36 hours. It is required that the end-user marks the outside of returned boxes with the RA #; Packages without RA #’s clearly marked on packages will be refused.

All returns must be mailed within 45 days from when customer receives RA #.

Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.

In the event of missing products, Directly Fitness must be contacted within 24 hours.

• No COD returns will be accepted.
• A 25% restocking fee will be applied to all end user returns.
• Returned merchandise must not be marked in any manner and must be in a resalable condition.
• Closeout and Discontinued items may not be returned.
• No Cash refunds given on returns.
• No returns on products based on taste or dissatisfaction with product results. In these situations, we recommend contacting the product’s manufacturer directly to deal with your concerns.
• We absolutely DO NOT accept returns on opened products.

DAMAGES:

Directly Fitness is not responsible for damages due to elements out of its control, such as melted bars (see Cold Packs). We will not ship drinks in glass containers. Customers must contact Directly Fitness regarding damages within 24 hours of delivery.

COLD PACKS:

Cold Packs are available upon request to prevent products from melting. Directly Fitness will not accept returns on melted products. A $9.00 fee will be added to all orders requesting cold packs.

OUT-OF-STOCK PRODUCT POLICY:

Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Split shipments are available upon customer approval in the event the order cannot be shipped complete from one warehouse.

DISCLAIMER:

Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information: Directly Fitness

PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.

PLEASE NOTE: The information provided on Directly Fitness is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor’s web site.

* Directly Fitness gladly accepts AMEX, DISC, VISA, and MasterCard ** List of items unable to ship is subject to change without notice.

ORDER PROCESSING:

Return and Out-Of-Stock Policy on invoice. Directly Fitness Store is unable to make any alterations to orders after they have been submitted.

ORDER CANCELLATION:

Order cancellation requests must be emailed to Directly Fitness within 30 minutes of the submission of the original PO. Directly Fitness cannot guarantee any cancellations received after 30 minutes of the submission of the original PO.

SHIPPING POLICIES:

All domestic residential orders will be shipped UPS ground**. All Military/PO Box/Alaska/Hawaii orders will be shipped USPS Priority Mail. All USPS shipping charges will be calculated by Directly Fitness and added to the order. Any address changes, cancellations or delivery interceptions to processed orders will incur a $10.00 charge. All orders returned to Directly Fitness due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 25% restocking fee.